Jesse Van Hiller

Career role

Senior Product Manager

Delta Dental of California ยท 2020 - 2022

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Industry context

Healthcare insurance / dental benefits enterprise focused on care quality, service performance, operational efficiency, and regulated healthcare workflows.

Business problem

The organization needed to improve quality of care, service effectiveness, operational consistency, and cost efficiency through better product strategy, workflow systems, and AI-enabled review capabilities.

Products / platforms owned

AI-driven clinical review solutions, utilization management capabilities, quality-of-care product portfolio, service improvement capabilities, operational workflow systems.

Tools / technologies

Overjet Claims Review, Metavance (claims adjudication), Pronto Claims Utilization, SharePoint, Outlook, Teams, PowePoint, Excel, PowerBI, Confluence, Figma, Miro

Primary users / customers

Clinical review teams, operations teams, service teams, internal business stakeholders, members, providers, and executive leaders.

Primary responsibilities

Product strategy, roadmap ownership, KPI definition, executive stakeholder alignment, product discovery, cross-functional delivery, hiring/mentoring product managers, operational workflow improvement, and AI-enabled solution delivery.

Key contributions

  • Built and led a new product portfolio aligned to enterprise care and service priorities.
  • Defined product strategy, KPIs, and roadmap with executive stakeholders.
  • Delivered AI-driven clinical review and utilization management solutions.
  • Led hiring and mentoring of product managers to scale product delivery.
  • Drove initiatives focused on safe, effective, equitable, patient-centered care.

Measurable outcomes

Delivered approximately $35M in savings through AI-driven clinical review and utilization management solutions.

Original description

  • Built and led a new product portfolio aligned to enterprise priorities around quality of care and service.
  • Defined product strategy, KPIs, and roadmap in partnership with executive leadership.
  • Delivered ~$35M in annual savings through AI-driven clinical review and utilization management solutions.
  • Led hiring and mentoring of product managers, enabling scalable product delivery and team growth.
  • Drove initiatives focused on safe, effective, and equitable patient-centered care.

Role scope

Built and led a new product portfolio aligned to enterprise priorities around quality of care, service performance, operational efficiency, and measurable business impact.

Proof points

Established new product portfolio from enterprise priorities, aligned executive stakeholders, delivered AI-enabled operational improvements, and scaled product delivery through people leadership.